Gamblers Privacy Policy — How We Protect Your Information
Gamblers is committed to protecting every user's privacy. This policy explains what information we collect, how it is used, who can access it, and your rights as a user in Malaysia. Please read this document before using our platform.
What Information Does gamblers Collect?
Gamblers collects information from users across several key categories to ensure a safe, personalised, and effective service. Below are the types of information that may be collected when you use the platform:
Account & Identity Information
- Full name and date of birth as shown on your identification document.
- Registered email address and mobile number.
- State and postcode for verifying users' Malaysia-based location.
- Copies of KYC documents (identification) if required for the withdrawal process.
Device, Browser & Usage Information
- Device type, operating system, and web browser version in use.
- IP address and general geolocation data for Malaysia region verification.
- Activity logs: pages visited, session duration, and actions taken on the platform.
- Technical performance data used to improve the user experience.
Payment Information in MYR
- The name of the bank account holder or digital wallet used for deposits and withdrawals.
- Financial transaction records in MYR, including amounts, dates, and payment methods.
- Gamblers does not store credit or debit card numbers directly — payments are processed through security-verified payment gateways.
Cookies & Tracking Data
- Session cookies to maintain your login state and user preferences.
- Analytics cookies to understand aggregate platform usage patterns.
- Preference cookies to save your language and display settings.
- Users can manage or disable cookies through their browser settings.
How Is Your Information Used?
All information collected by gamblers is used solely for purposes directly related to the provision of platform services. We do not use user data for any purpose not disclosed in this policy.
Ensuring each account is held by a verified individual who meets the minimum age requirement of 18 years.
Processing MYR deposits and withdrawals accurately and securely via local payment methods.
Detecting suspicious activity, preventing fraud, and keeping all gamblers users safe.
Usage data is analysed in aggregate to improve platform features and the experience for Malaysian users.
Contacting users regarding account issues, transaction confirmations, and service feedback.
Meeting statutory reporting obligations, including applicable anti-money laundering laws in Malaysia.
When Is Information Shared with Third Parties?
Gamblers does not sell, rent, or share users' personal information with third parties for marketing purposes. However, there are limited circumstances where information sharing may occur:
- Payment Service Providers: Required transaction details are shared with licensed payment gateways to process deposits and withdrawals in MYR. These providers are bound by strict confidentiality agreements.
- Authorities & Regulatory Bodies: gamblers will disclose required information if ordered to do so by a court, law enforcement agency, or relevant regulatory body in Malaysia, in accordance with applicable law.
- Technical Service Providers: Third-party providers that assist in platform operations (such as server infrastructure and technical support) may access certain data as part of their services, subject to data protection agreements.
- Business Transfer: In the event of a merger, acquisition, or sale of gamblers assets, user data may be transferred to the receiving entity, provided that equivalent privacy protections are maintained.
In all of the above cases, only the minimum necessary information is shared, and gamblers ensures that recipients maintain equivalent data protection standards.
User Data Storage & Security
Gamblers applies appropriate technical and organisational security measures to protect users' personal data against unauthorised access, loss, or accidental disclosure.
- All data transmitted between the user's browser and gamblers servers is encrypted using the industry-standard TLS (Transport Layer Security) protocol.
- User passwords are stored in hashed form and cannot be read in their original state.
- Access to user data within the gamblers organisation is restricted to staff who require it to perform their job functions.
- Routine security reviews are conducted to identify and address any system vulnerabilities.
User data is retained for as long as necessary to fulfil the purpose for which it was collected, or as required under applicable Malaysian law. When data is no longer needed, it will be securely deleted or anonymised.
Your Personal Data Rights
As a registered gamblers user, you have certain rights over your personal data. These rights can be exercised by reaching out to our support team.
Request a copy of the personal data we hold about you.
Request correction of any inaccurate or outdated data.
Request data deletion, subject to legal obligations.
Object to data processing for non-mandatory purposes.
Gamblers will respond to user rights requests within a reasonable timeframe. Some requests may require additional identity verification before they can be processed.
Changes to This Privacy Policy & How to Contact Us
Changes to This Policy
Gamblers reserves the right to update or modify this privacy policy at any time to reflect changes in our privacy practices, new legal requirements, or changes to the services provided. Where significant changes are made, users will be notified via in-platform notifications or their registered email address.
The date this policy was last updated is shown at the top of this document. Continued use of the gamblers platform following any changes to these terms will be taken as acceptance of the updated policy. We encourage users to review this page periodically.
Contact the gamblers Privacy Team
If you have any questions, concerns, or requests regarding this privacy policy or how we handle your personal data, please reach out to us through the following channels:
- Email: [email protected]
- Email subject: Include "Privacy Policy" or "Data Request" in your email subject line.
- Response time: We aim to respond to all privacy enquiries within a reasonable timeframe.
For general questions about using the platform, please check our FAQ first, as most common questions are already answered there.
Still Have Questions About Your Privacy?
The gamblers team is ready to help with any questions about data protection or our privacy policy. You can also visit our FAQ page for quick answers to common queries.